RETURNS & REFUNDS

We want you to love your order. If something isn't quite right, we're happy to help.
HOW CAN I CONTACT HENCHMAN? +

If you have a question about an order, product, delivery or anything else, our support team is here to help.

Email us at support@henchmanclothing.com

WHERE IS MY ORDER? +

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

If you need help locating your order, please contact us with your order number.

CAN I CHANGE OR CANCEL MY ORDER? +

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to make changes before your order is processed or shipped, but changes cannot be guaranteed.

WHAT IF I RECEIVED THE WRONG ITEM? +

If you have received an incorrect item, please contact us with your order number and photos of the item you received.

Our support team will assist you with the next steps.

WHAT IF MY ITEM IS FAULTY? +

If your item arrives damaged or has a manufacturing fault, please contact us as soon as possible with your order number and photos of the issue.

Our support team will assess the issue and assist you with the appropriate next steps.

HOW LONG DOES SUPPORT TAKE TO RESPOND? +

We aim to respond to all customer enquiries as soon as possible.

Response times may vary during busy periods, but we aim to get back to you within 1–2 business days.

HOW DO I CONTACT SUPPORT? +

For customer support enquiries, please email us at support@henchmanclothing.com

Please include your order number where relevant so we can assist you as quickly as possible.